Capital One said some users have reported issues with direct deposits, and unspecified technical issues are preventing access to customer accounts.
In response to complaints on social media platform said.
Late Thursday, the company issued a public statement to Company X regarding the issue.
“We are experiencing technical issues with a third-party vendor that are temporarily impacting account services, deposits, and payment processing for some consumer, small business, and commercial banks,” the company said. said.
According to Downdetector.com, which tracks user complaint reports about digital services, the issue began around 6 a.m. ET Thursday and has seen about 2,000 reports.
The frequency of calls began to level off around 9 a.m., the site said.
A spokesperson for the bank did not respond to NBC News’ request for comment.
The Capital One issue comes a day after Citibank acknowledged an issue impacting customers’ ability to access their accounts from mobile devices, as well as an apparent issue related to fraud alerts. While the mobile access issue appeared to be resolved, a Citi representative told X on Thursday that they were still working on fixing the fraud alert item.
Earlier this month, the Consumer Financial Protection Bureau sued Capital One, accusing it of misleading customers about its savings account products. Capital One denied the allegations.
This is a developing story. Please check the latest information.
